Shipping Policy
All orders placed on basicteezkrj.com are processed after payment verification. The processing period is determined by order volume and destination. Tsz Lung Limited does not guarantee specific delivery dates. Shipping timelines are established by the carrier and the destination. Tracking information is provided once the order is dispatched. The company ships to addresses within the regions listed at checkout. Customers are responsible for providing accurate shipping information. Tsz Lung Limited is not liable for delays caused by carriers, customs, or incorrect addresses.
International orders may be subject to customs fees, import duties, and taxes. These charges are the sole responsibility of the customer. Tsz Lung Limited does not cover these charges. The customer must pay all customs fees, import duties, and taxes to receive the order. Tsz Lung Limited does not reimburse these charges if the order is returned.
Returns and Refunds
Tsz Lung Limited offers a strict 14-day no-reason refund policy. The customer has exactly 14 calendar days from the date of receipt to request a return. The 14-day period is calculated from the date of receipt as confirmed by the carrier's tracking information. The request must be submitted in writing to [email protected]. The returned item must be unused and in its original packaging. All original tags must be attached. The item must be in the same condition as received. The buyer completely bears all return shipping costs. Tsz Lung Limited does not reimburse return shipping fees. The refund arrival time is at least 14 days from the moment the returned item is received and inspected by Tsz Lung Limited.
Refund Processing Times
Refunds are processed after the returned item is received and inspected. The refund arrival time is at least 14 days. For PayPal refunds, the refund arrival time is at least 14 days. However, local laws in some regions require up to 30 days for PayPal refunds. In those regions, the PayPal refund will be completed within a maximum of 30 days. Tsz Lung Limited complies with all applicable local laws regarding refund processing times. The refund is issued to the original payment method. The customer must ensure that the payment account is active and able to receive the refund. If the original payment method is unavailable, Tsz Lung Limited may issue a store credit.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This 7-day period starts on the date the customer receives the item. The 7-day period is calculated from the date of receipt as confirmed by the carrier's tracking information. The claim must be sent to [email protected]. The claim must include photographs of the damage or defect. The claim must include the order number. Tsz Lung Limited will review the claim and provide further instructions. Claims submitted after the 7-day period will not be accepted. This 7-day claim period perfectly matches the Terms of Service of Tsz Lung Limited.
Non-Returnable Conditions
Items are not eligible for return if they are used, washed, altered, or damaged by the customer. Items must be in original packaging. Items must have all original tags attached. Items must be free of odors, stains, and signs of wear. Items must be returned in the same condition as received. Tsz Lung Limited does not accept returns for items that fail these conditions. The customer bears the cost of return shipping for any item that is sent back but does not meet the return conditions. Tsz Lung Limited reserves the right to refuse a refund if the returned item does not meet the stated conditions.
Step-by-Step Return Process
Step 1: Contact [email protected] within 14 calendar days of receipt to request a return authorization. The request must include the order number and the reason for return.
Step 2: Wait for a return authorization response from Tsz Lung Limited. Do not ship the item before receiving this authorization.
Step 3: Pack the item securely in its original packaging. Include all original tags and accessories. The customer completely bears the return shipping costs.
Step 4: Ship the package to the following recipient and address. The recipient must be Tsz Lung Limited, the contact phone is +852 5577 4491, and the specific return address is 9/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui East.
Step 5: Provide the tracking number to Tsz Lung Limited by email. The tracking number must be sent to [email protected].
Step 6: Tsz Lung Limited will inspect the returned item after receipt. The refund arrival time is at least 14 days from the inspection date. For PayPal refunds, the refund arrival time is at least 14 days. In regions where local laws require up to 30 days for PayPal refunds, the refund will be completed within 30 days.
Return Shipping Costs
The buyer completely bears the return shipping costs. Tsz Lung Limited does not provide prepaid return labels. The customer must pay for the return shipment. The customer must choose a shipping method that provides tracking. Tsz Lung Limited is not responsible for returned items that are lost or damaged during return shipping. The customer must retain the return shipping receipt until the refund is completed.
Contact Information
For all shipping and return inquiries, contact Tsz Lung Limited. The company email is [email protected]. The company phone is +852 5577 4491. The company address is 9/F, Empire Centre, 68 Mody Road, Tsim Sha Tsui East. The website is basicteezkrj.com.